State Farm® Insurance Agent Denise Elliott
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What our customers say about us...
April Phillips
December 10, 2024
"I have been a loyal State Farm customer for over twenty years and I have never had this kind of experience with a State Farm agent. Honestly, it is has been horrible. Even when notified of abherrent issues, their agent failed to remedy the situation even though they were notified multiple times. The agent herself was notified that someone filed an insurance claim under my policy. falsely and 18 months later, she has never take care of the issueI have never had such a negative experience with a State Farm agent. My experience is that State Farm agents are very responsive. Denise Elliott is the negative exception. I highly recommend that you shop elsewhere for insurance. Denise- I am dismayed but not surprised that Denise Elliott's office claims to not have received any phone calls from me when the records were presented to you and I have evidence that the policy was indeed changed through your office. Firstly, the claim was filed by someone that was not on my policy and that was the issue and has never been corrected. This has now become a legal issue because you refused to respond."
"April, Thank you for being a loyal State Farm customer for 20 years. I truly appreciate your long-term commitment to our services. I’m sorry to hear about your experience with your car claim from over a year ago. Once a claim is filed with the insurance commissioner, it becomes a matter between State Farm and them, and I no longer have the ability to comment on it, as agents like myself do not hold an adjuster’s license. I want to clarify that I checked our call logs and didn’t see any calls from you in over a year, except for the one from four days ago when you requested to speak with a different agent. It seems there may have been some confusion regarding the number you were calling. My guess is when you filed your prior claim they gave you a contact number and continued to call that number rather than my personal office, which is why I wasn’t able to return your calls. I wasn’t receiving them. I’m truly sorry for any misunderstanding and regret that I couldn’t assist you further. Please know that I always aim to respond to every call I receive. Thank you for your understanding, and if you have any further questions or concerns, feel free to reach out."
April Phillips
December 2, 2024
"I have been a loyal State Farm customer for well over twenty years and I have never had this kind of experience with a State Farm agent. Honestly, it is has been horrible. I contacted Denise Elliott's office multiple times when I discovered that someone had files two accidents under my policy when the individual was not on my policy and I have documentation to show this. I never even received a follow up call from Denise Elliott regarding the matter. Now, eighteen months later, I have discovered that the matter was never taken care of and I have been charged higher premiums because of it. My experience is that State Farm agents are very responsive. Denise Elliott is the negative exception. I highly recommend that you shop elsewhere for insurance."
"April, Thank you for being a loyal State Farm customer for 20 years. I truly appreciate your long-term commitment to our services. I’m sorry to hear about your experience with your car claim from over a year ago. Once a claim is filed with the insurance commissioner, it becomes a matter between State Farm and them, and I no longer have the ability to comment on it, as agents like myself do not hold an adjuster’s license. I want to clarify that I checked our call logs and didn’t see any calls from you in over a year, except for the one from four days ago when you requested to speak with a different agent. It seems there may have been some confusion regarding the number you were calling. My guess is when you filed your prior claim they gave you a contact number and continued to call that number rather than my personal office, which is why I wasn’t able to return your calls. I wasn’t receiving them. I’m truly sorry for any misunderstanding and regret that I couldn’t assist you further. Please know that I always aim to respond to every call I receive. Thank you for your understanding, and if you have any further questions or concerns, feel free to reach out. "
Jacques Grenier
October 30, 2024
"Spoke with Wylen, this gentleman is truly the total package. Super knowledgable and very responsive. Highly recommend him to any and all! Thanks Wylen for a great experience."
"Hi Jacques, thank you so much for your kind words! We’re thrilled to hear that you had a great experience with Wylen. At Denise Elliott State Farm, we strive to provide knowledgeable and responsive service to all our clients. Your recommendation means a lot to us. If you ever need anything else, please don’t hesitate to reach out. Best regards, Denise Elliott State Farm Team"
William Fowler
October 7, 2024
"You got to be special or have high credit score or be able to pay 6 months at a time , what a joke!!!"
Ron Cornelius
August 8, 2024
"For the second time this office has replaced car and truck parts with inferior reconditioned parts. My truck front grille looks like tinfoil and my 2 Audi Q5 wheels were estimated with two inferior reconditioned rims that wouldn’t match the Two factory wheels. I had to pay over $800 to get the correct factory wheel replacements to match what I had. State Farm is way overated and will repair your car with low cost junk."
RayDanica B
August 5, 2024
"My husband and I have used Denise Elliot State Farm for 5 years now. I needed a tow the other day and broke down on the phone because of the situation we are walking through. I found a kind word and a compassionate heart in Morgan who drove over and brought me water during a very hot afternoon. Stellar customer service! Thank you everyone there."
"Thank you so much both of you for your kind words and taking time to praise Morgan for her act of kindness in bringing you water while you waited for the tow. That really is who she is and who we are. We try hard to show our policyholders we truly do care and will do all we can to give effective and efficient service. Thank you for taking the time to comment and your business all these years. Denise"
DLSaunders610@cs.com Saunders
July 26, 2024
"Weylen has been fabulous and I find this office to be very responsive, professional, helpful and go out of their way to expediently handle any request or help that I need. I am more than impressed and thank State Farm for outstanding service!"
"Thank you so much for your kind words and sharing your positive experience working with our office. We are thrilled to hear that Wylen and the rest the team is responsive, professional and helpful in addressing your insurance needs. Your satisfaction is my top priority and all of us here are grateful to serve you. It's always an extra plus for us when a policyholder takes the time to name a person in my agencies that goes above and beyond like you did with Wylen. We all strive to give "knock your socks" off service . I'm glad it's working. Thank you for placing your business with the Denise Elliott Agencies. Denise "
Megan Jones
July 16, 2024
"I used to recommend everyone I knew here, but lately this company has been an absolute nightmare to deal with. I suggest looking elsewhere for insurance. I know I will be."
"Megan, I am so sorry you had experience with insurance. Please call me and I'll be happy to do what i can for you but I called corporate because i do not have you in my book of business and they don't have you either. Is it possible you are confusing us with a different company or insurance agent. Denise"
Amalee Tyack
June 11, 2024
"Cesar was knowledgeable and professional. He helped me with my concerns and sent the information that I needed quickly."
""Hey Analee! Thank you so much for your kind words and the 5-star review! We're thrilled to hear that you had a positive experience with Cesar. If you ever have any questions or need further assistance, please don’t hesitate to reach out! - Denise""
Alyssa Duarte
May 30, 2024
"Excellent customer service"
""Hi Alyssa! Thank you so much for your kind words! We're thrilled to hear that you had an excellent customer service experience with us. Providing exceptional service is our top priority, and your feedback affirms the hard work we put in every day. If there's anything else we can assist you with, please don't hesitate to reach out. - Denise""
Melissa Kaufmann
May 22, 2024
"Like a good neighbor, State Farm is there! I so appreciated Caesar following up to track down a document. He is very pleasant to work with and I have peace of mind knowing he is getting the job done!"
"Melissa, Your words just lit up Cesar's face when you named him in this review. He works hard and tries so hard to do everything he can to to make things happen for people expediently, efficiently and effectively. Thank you for taking the time to make his day and mine. He always goes out of his way and enjoys serving people well. Thank you for your business and your comments. Denise"
Gail Lauter
May 20, 2024
"Thank you to Denise Eliot and her fabulous, relentless team member Kyle. They fought tooth and nail for me for 4 months not to have my car totaled by the State Farm claims department. And we just won the battle. Thank goodness for our terrific local durango State Farm team. They saved my forever car and I am so grateful."
"Thank you so much, Gail, for your wonderful review! I was thrilled to hear about your positive experience with Kyle and myself.. We were extremely happy with the results. Sometimes it does take a team effort. . Your kind words mean a lot to us. Our team is dedicated to advocating for our clients, and we are delighted that we could help! It's feedback like yours that motivates us to continue providing exceptional service. Thank you for choosing our Durango State Farm team. We're grateful for your support! - Denise"
Erin Kaplan
May 14, 2024
"This office was so helpful, even though I accidently called them trying to get in touch with the Cortez office. Oops!! It's also great they are open until 5:30."
"Erin, Thank you for your 5 star review! I am so glad you called US and we were so helpful, that's one of our mission statements is to be there when you need us. Yes, we are open until 5:30 Monday thru Friday and start at 8:00 a.m. Additionally we are open ALL DAY EVERY SATURDAY from 9:00 to 4:00 P.M. I'll look forward to meeting you!! Stop in and have homemade cookies and coffee with us."
Jennifer Quinn
April 16, 2024
"I received exceptional service today when I called for assistance with my driver safety application, insurance rates and windshield repair issue. Cesar was professional, courteous and completely knowledgeable of the services that State Farm provides me."
""Jennifer, thank you so much for taking the time to share your experience with us! We are thrilled to hear that you received exceptional service from Cesar during your recent interaction with Denise Elliott State Farm Agency, Providing knowledgeable and courteous service to our valued customers is always our top priority. We are delighted that Cesar was able to assist you with your driver safety application, insurance rates, and windshield repair issue in a professional and efficient manner. Your kind words mean a lot to us, and we truly appreciate your recommendation. If you ever need assistance in the future or have any questions, please don't hesitate to reach out to me. We're always here to help! - Denise Elliott State Farm Insurance Agency" "
Dee Hernandez
March 25, 2024
"Excellent and very helpful and professional thanks"
"Dee, We so appreciate working with you. Thank you for giving us the opportunity to serve you. We strive to give effective, efficient and professional service to our customers. Thank you for your comments and taking the time out of your day to comment. We appreciate you. Denise"
Stephanie Scott
March 22, 2024
"I am writing regarding one person who has followed through on all requests— his name is Cesear Martinez—a young man who keeps his word on completion of tasks. Thank you for your customer service!"
""Stephanie, thank you for your five-star review! It's great to hear about your positive experience with Cesear. He is a committed team member, and your recognition of his hard work is much appreciated. Please don't hesitate to reach out if you have additional questions. We appreciate your business! -Denise""
Mary Martha Fry
January 17, 2024
"Amazing service! I’ve been a client of Denise Elliot for many years now and the customer service continues to exceed my expectations. I especially want to thank Wylen for having patient professionalism with me as I navigate through new changes, he went above and beyond to guide me in the right direction!! Thank you to everyone in this office for many years of service :)"
"Mary Martha, Thank you for the 5* Review and wonderful words about Wylen giving "amazing service" You are correct he does go above and beyond and enjoys doing so. His professionalism is seen daily I'm glad you noticed. We all try our best to give extraordinary service so I'm so appreciative you took the time to tell me it's working. Thank You, We value your business and you."
Trey Brown
January 12, 2024
"Denise Elliott and her team are tremendous. They not only work to ensure you have the best coverage, but when you need to use your insurance, they work hand-in-hand with you throughout your claim to make sure that the claim is resolved satisfactorily. They are spectacular. Taylor, the office manager is amazing. I highly recommend Denise Elliott."
"Trey, Thank you so much for commenting on our claim handling. That is what we are here for in this office. To make sure when you need us we are there to help things go smoothly on your claim. I'm glad you were satisfied with the results. Thank you for the comments on Taylor too. She's been here for 10 years and is an outstanding asset to this office. Her knowledge is matched by few. We sure enjoy working with you."
Nancy Robinson
November 8, 2023
"We have insured our cars and home with Denise Elliott State Farm for almost 20 years now and I continue to be impressed with their friendly, knowledgeable staff."
"Thank you, Nancy, for your kind words and loyalty! We're delighted that you continue to be impressed with our friendly and knowledgeable staff. At Denise Elliott State Farm, we truly appreciate our long-term customers like you. Here's to many more years of serving your insurance needs! – Denise"
RPI Consulting LLC
October 19, 2023
"Taylor Ross (formerly Taylor Elliot) is very knowledgeable and quick to respond to any sort of request or inquiry. I highly recommend her for all of your private and commercial insurance needs."
"RPI Consulting LLC: We greatly appreciate your positive feedback about Taylor! It's wonderful that you found her knowledgeable and responsive to your requests and inquiries. She's been working here for me 10 years and one of our best as well as the Office Manager, but of course you know that Gabe. Thank you for taking the time to respond . If you have questions or concerns, please don't hesitate to reach out. We look forward to continuing to serve your insurance needs in the future. – Denise "
Olivia Waggaman
September 20, 2023
"Love State Farm and their staff. Adronema Nehring specifically I spoke with today has great customer service and very professional and kind. She helped me today with multiple things I needed help with and it was a breeze! I have been a member for at least 6 years now and wouldn't ever chose another company. Everyone from every department I've dealt with has been outstanding. I recommend State Farm to everyone, thank you guys for all that you do!"
"Olivia, thank you for your kind words. I so appreciate you taking the time to sing Ande's praises.She loves to serve and takes her work seriously. Thank you for your business all these years.We're here for you."
Donna Braccio
September 17, 2023
"Just got new insurance for the house. The customer service is exemplary."
"Donna, thank you for your five-star review! We truly appreciate your feedback. The Denise Elliott State Farm Team is passionate about serving our Good Neighbors. Thanks"
tom greenhut
June 7, 2023
"I have been a customer of Denise Elliot’s State Farm office for approx 40 years. Have worked with Denise and Taylor and have always experienced top notch service and support. These people are true professionals. I would highly recommend them."
"Tom, thank you so much for the review! We appreciate your kind words. It’s always been a pleasure taking care of your insurance needs. Enjoy the summer!"
mackenzie donahue
June 4, 2023
"Jeff assisted in signing me up for life insurance. He was very helpful and explained everything thoroughly. Highly recommend him!"
"Mackenzie, Thank you for acknowledging Jeff and his helpfulness with your life insuranc needs. He works hard to take care of our customers and customize their needs."
Kay Donahue
June 1, 2023
"Jeff Donahue spent a great deal of time to "clean up" our policies. He found areas we were under-insured or over-insured, and helped put in place an umbrella policy which serves us better, and saves us money as well. Thank you."
"Kay, Thank you so much for the great review. Jeff started our new Bayfield office for us and is doing a great job. He's been in the community for decades and understands customer needs and really does try to customize each Household's insurance to their needs. Glad you added the umbrella policy. It's an important policy in these times. "